The
Integrators Limited have been appointed the Master Business Partner
(Australia and New Zealand)
for
Control-F1.
Control-F1 is the e-Support software company that
empowers helpdesks with the ability to deliver live technical support
via the Internet. An extensive set of secure web-based communication,
diagnostic, system management and desktop sharing tools equip support
staff to solve problems faster and more effectively.
The need to provide exceptional technical support has
become a critical requirement in building customer relationships.
Control-F1 helps enhance customer satisfaction and brand reputation,
while decreasing the cost of support and increasing overall
profitability.
Help desks face two fundamental challenges:
Enhance the end-user support experience.
Decrease the cost of delivering technical support.
Traditional support delivery mechanisms, such as the
phone, e-mail and on-site support are inefficient, costly and cause low
end-user satisfaction. Today, an agent verbally guides a client
through the process of retrieving complicated diagnostic information.
Then the agent explains each of steps necessary to fix the problem.
The client fumbles along frustrated and confused.
 |
e-Support is the paradigm shift.
Today, it is a competitive advantage.
Tomorrow, it will be a competitive necessity.
Increased efficiency
- 35%
Greater customer
satisfaction - 27%
Lower call volume -
15%
Source: supportindustry.com
Many new customers are
using eSupport in its early stage as a means to diagnose and fix a
problem while they have their customer on the phone. So when the
customer phones the helpdesk for support, the support agent takes the
customer to a web-page, the customer selects the agent’s name from a
list and the support session is initiated. While the agent is solving
the problem, the customer is listening in while possibly using their
computer at the same time.
Need More Info? Download the eSupport
White paper!
For further information, click here
to visit the Control-F1 Homepage.
Want to experience CF1
for yourself? Click here!
www.theintegrators.com |