Exception Management Software

If knowledge is power, knowledge in motion is the power to succeed. By adding KnowledgeSync to your existing applications, you can effectively eliminate the “If I had only known” syndrome that afflicts so many organizations today. You can:

  • Alert sales managers to unexpected changes in the pipeline

  • Prevent shipping an order to a customer on credit ‘hold’

  • Automatically deliver updated information to partners

  • Anticipate (and prevent) service bottlenecks

  • Better estimate future staff & resource requirements

  • Predict and respond to customer inquiries or problems

  • Works With Any Application

                       

With an easy to use Event Manager, KnowledgeSync integrates with virtually every front and back office application on the market today. Using a wizard-driven interface to integrate with any ODBC-compliant database, KnowledgeSync requires no programming or SQL knowledge whatsoever.

Within minutes, you can define events that are based on virtually any data conditions in such databases as:

  • MS SQLServer

  • MS Access

  • ORACLE

  • Informix

  • InterBase

  • dBase

  • FoxPro

  • Sybase

  • Paradox

Supercharge Your Existing CRM & ERP Application

KnowledgeSync gives your organization a head-start on addressing those “If only I had known” scenarios specific to your front and back office business applications. With KnowledgeSync EventPaks, you’re provided with collections of the most typical alert scenarios for applications such as:

  • CRM (Customer Relationship Management)

  • ERP (Enterprise Resource Planning)

  • Finance

KnowledgeSync is installable within minutes. These EventPaks address the vast majority of "typical" notification scenarios and save you the time and effort of identifying them yourself. All it takes is selecting a notification method (e-mail, fax, page, webcast) and identifying your recipients (employees, resellers, and suppliers) and you're ready to go!

Four Ways To Have KnowledgeSync Work For You

Create "Paks" of Application-Specific Notification Events

If you are an expert in one or more customer or contact management applications, you have a wealth of knowledge in terms of what happens in those applications and who needs to know about it. Let KnowledgeSync package that information into a product that you can sell time and time again.

Address Customer-Specific Alert Scenarios

If your clients count on you for their specific notification requirements, KnowledgeSync is the tool for you. Whether it's to accommodate unique home-grown software applications, or to enable alerts across multiple business applications, KnowledgeSync lets you meet the widest variety of your clients' needs.

Pump Up Your Own Applications with Robust Notifications

 If you design and/or sell your own customer or contact management systems (or related applications), you know that keeping users informed about the events that occur in these applications is key to your solution. As an  application-independent, event-based alert technology, KnowledgeSync can be that key.

Offer Report Scheduling and Distribution Services
If your clients ask for custom-designed reports, KnowledgeSync's automated report distribution capabilities are ideal for you. Through integration with Crystal Reports, you can take custom-designed reports and create site-specific schedules for the automatic production and distribution of those reports to your clients.